Refund policy
30-Day Return Policy
At FJELVA, we want every water ritual to feel exceptional.
If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
Return Conditions
To be eligible for a return:
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The product must be unused.
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The product must be in its original condition and packaging.
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All included accessories, manuals and components must be returned.
Products that have been installed, used or damaged may not qualify for a refund.
How to Request a Return
Please contact our customer support team before returning any product:
Email:
contact@fjelva.com
Please include:
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Order number
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Name
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Reason for return
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Photos if the product is damaged
After approval, we will provide the return instructions and return address.
Return Address
For security and processing reasons, the return address will be provided after your return request has been reviewed and approved.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.
Approved refunds will be processed through the original payment method.
Please note that original shipping costs may not be refundable unless required by applicable law.
Damaged Products
If your order arrives damaged, please contact us immediately with photos of the packaging and product.
We will review your case and provide an appropriate solution.
FJELVA
Nordic Water Rituals